Technology spotlight
Hanna AI
Hanna by Pfungwa brings product discovery, ordering, installations and after-sales support into WhatsApp, the channel customers already use. Behind it sits an operations platform for the teams that deliver.
For customers
Help in the chat they already use
Product discovery & shopping
Browse the catalogue and order products directly in WhatsApp, with an AI shopping assistant for recommendations.
Installation requests
Request solar, Starlink, hybrid or custom furniture installations and book site assessments.
Warranty claims
File and track warranty claims for registered products.
AI troubleshooter
Get guided help with technical questions from an AI assistant.
Service requests
Request after-sales services such as solar panel cleaning.
For operators
One record from sale to service
Each installation is tracked as one record, so sales, technicians, suppliers and support work from the same information.
- Installation lifecycle records from sale through commissioning, warranty and service
- Serial-number tracking and warranty registration
- Job cards and technician assignment
- Dashboards for administrators, clients, technicians, manufacturers and retailers
- AI-assisted processing of invoices and service documents into orders and job cards
- WhatsApp and email notifications to customers and staff
In development
What’s next
These capabilities are being built and are not yet generally available.
- Remote monitoring of inverters and batteriesIn development
- Automated fault detection and ticketingIn development
- Pre-configured system packagesIn development
Use Hanna in your business
Hanna was built around Pfungwa’s own solar and product operations. If you sell, install or service products and want customers to reach you on WhatsApp, talk to us about how the platform could fit your workflow.
The Hanna web address leads to the sign-in page for existing users. For a demonstration, use the enquiry form.
Next step
See whether Hanna fits your business
Tell us about your products, customers and current process.